8+ Hotel Management Resumes: Templates & Examples


8+ Hotel Management Resumes: Templates & Examples

A well-crafted software doc tailor-made to the hospitality {industry} is crucial for securing a place. This doc usually outlines a candidate’s expertise, expertise, and academic background related to resort operations, reminiscent of visitor providers, entrance desk administration, housekeeping, meals and beverage, and occasion planning. For instance, a candidate making use of for a entrance desk supervisor position may spotlight their expertise with reservation programs, customer support expertise, and battle decision talents.

A powerful software package deal considerably will increase the probabilities of acquiring an interview and finally touchdown a desired position. It permits candidates to showcase their {qualifications} and reveal their suitability for a particular place inside the aggressive hospitality discipline. Over time, the construction and content material of those paperwork have developed to replicate altering {industry} calls for and greatest practices in recruitment. The growing emphasis on quantifiable achievements and particular software program proficiencies underscores the significance of a tailor-made and up to date doc.

The next sections will delve into the important thing elements of a compelling software doc for hospitality roles, providing sensible recommendation and examples to assist job seekers create a doc that successfully showcases their expertise and expertise.

1. Focused Abilities

Throughout the aggressive hospitality panorama, a compelling software doc should showcase focused expertise related to desired roles. Emphasizing these expertise successfully communicates a candidate’s suitability and potential worth to potential employers. The next sides illustrate the significance of highlighting focused expertise inside software supplies.

  • Visitor Relations Experience

    Distinctive visitor service expertise are paramount within the hospitality {industry}. A candidate may reveal this by citing expertise in dealing with visitor requests, resolving complaints, and anticipating visitor wants. Examples may embrace efficiently mediating a visitor dispute or implementing a program that improved visitor satisfaction scores. Highlighting such expertise reinforces a candidate’s potential to contribute positively to visitor experiences and general resort fame.

  • Operational Proficiency

    Efficient resort administration depends closely on operational effectivity. Candidates can reveal this by highlighting their expertise with property administration programs, income administration methods, and workers scheduling. An instance may embrace streamlining check-in/check-out procedures or implementing a cost-saving initiative. Showcasing operational proficiency underscores a candidate’s potential to contribute to easy resort operations and profitability.

  • Communication & Interpersonal Abilities

    Sturdy communication and interpersonal expertise are important for interacting successfully with friends, colleagues, and stakeholders. A candidate may present examples of efficiently main crew conferences, coaching new staff, or collaborating with different departments. Highlighting these expertise underscores a candidate’s potential to construct constructive relationships and contribute to a collaborative work surroundings.

  • Downside-Fixing & Determination-Making Talents

    The dynamic nature of the hospitality {industry} requires people with robust problem-solving and decision-making expertise. A candidate can reveal these expertise by offering examples of efficiently resolving operational challenges, managing crises, or making strategic selections underneath strain. This may embrace resolving a reserving battle or implementing a contingency plan throughout an sudden occasion. Highlighting these expertise demonstrates a candidate’s potential to deal with unexpected circumstances and contribute to efficient options.

By successfully showcasing these focused expertise, candidates can create a compelling narrative of their {qualifications} and reveal their suitability for particular resort administration roles. This focused strategy considerably will increase the probability of securing interviews and finally attaining profession targets inside the hospitality sector.

2. Quantifiable Achievements

Throughout the context of software supplies for hospitality roles, quantifiable achievements present concrete proof of a candidate’s expertise and contributions. Reasonably than merely itemizing tasks, quantifying accomplishments demonstrates the impression of a candidate’s work, providing a compelling narrative of their worth to potential employers. This strategy permits hiring managers to evaluate a candidate’s potential primarily based on tangible outcomes and demonstrable successes.

  • Income Era

    Demonstrating a direct impression on income era is very useful within the hospitality {industry}. This may be achieved by quantifying will increase in gross sales, room bookings, or common visitor spending. As an illustration, a candidate may state, “Elevated room income by 15% year-over-year by focused advertising and marketing campaigns.” Such quantifiable achievements present concrete proof of a candidate’s potential to contribute to a resort’s monetary success.

  • Visitor Satisfaction Enchancment

    Enhancing visitor satisfaction is a crucial side of resort administration. Candidates can quantify their contributions by citing enhancements in visitor satisfaction scores, on-line critiques, or constructive suggestions metrics. An instance may be, “Improved visitor satisfaction scores by 10% by implementation of a brand new visitor service program.” Quantifying enhancements in visitor satisfaction demonstrates a candidate’s potential to reinforce the visitor expertise and contribute to constructive resort fame.

  • Value Discount & Effectivity Enhancements

    Streamlining operations and lowering prices are extremely valued within the hospitality sector. Candidates can spotlight their contributions by quantifying value financial savings achieved by course of enhancements, waste discount initiatives, or environment friendly useful resource allocation. An instance may embrace, “Decreased operational prices by 8% by implementation of an energy-saving program.” Quantifiable achievements in value discount reveal a candidate’s potential to contribute to a resort’s monetary effectivity.

  • Undertaking Administration Success

    Efficiently managing initiatives inside a resort setting demonstrates organizational and management expertise. Candidates can spotlight their achievements by quantifying mission outcomes, reminiscent of completion inside finances and on schedule, or attaining particular mission targets. An instance could possibly be, “Efficiently managed the renovation of the resort foyer inside finances and two weeks forward of schedule.” Quantifiable mission administration achievements showcase a candidate’s potential to steer and ship profitable outcomes.

By incorporating quantifiable achievements into software supplies, candidates present compelling proof of their capabilities and contributions inside the hospitality {industry}. This strategy strengthens their purposes, making them stand out from the competitors and growing their probability of securing desired roles in resort administration. This data-driven strategy to presenting accomplishments supplies a transparent and compelling image of a candidate’s potential worth to potential employers.

3. Related Expertise

Throughout the hospitality {industry}, related expertise performs a vital position in demonstrating a candidate’s preparedness for particular roles. A well-structured software doc ought to successfully showcase experiences immediately associated to resort operations, visitor providers, and administration tasks. The strategic inclusion of related expertise supplies potential employers with concrete examples of a candidate’s capabilities and potential contributions to a resort’s success. The next sides illustrate the significance of highlighting related expertise inside software supplies.

  • Entrance Desk Operations

    Expertise in entrance desk operations supplies a powerful basis for varied resort administration roles. This expertise encompasses duties reminiscent of visitor check-in/check-out, dealing with reservations, addressing visitor inquiries, and resolving visitor complaints. Candidates can cite particular examples, reminiscent of effectively managing excessive visitor quantity throughout peak seasons or implementing a brand new check-in process that lowered wait occasions. Demonstrated proficiency in entrance desk operations indicators a candidate’s potential to handle visitor interactions successfully and contribute to a constructive visitor expertise.

  • Meals and Beverage Service

    Expertise in meals and beverage service demonstrates a candidate’s understanding of restaurant operations, menu planning, stock administration, and customer support inside a hospitality setting. Candidates can spotlight examples reminiscent of efficiently managing a busy restaurant service, implementing a brand new menu merchandise that elevated gross sales, or coaching workers on upselling methods. Related expertise in meals and beverage service underscores a candidate’s potential to contribute to income era and visitor satisfaction inside the eating side of resort operations.

  • Housekeeping Administration

    Expertise in housekeeping administration demonstrates a candidate’s understanding of sustaining resort cleanliness, managing workers, and guaranteeing visitor room readiness. Candidates can cite examples reminiscent of implementing new cleansing protocols that improved hygiene requirements, managing a crew of housekeeping workers successfully, or resolving visitor room upkeep points promptly. This expertise underscores a candidate’s potential to take care of excessive requirements of cleanliness and contribute to constructive visitor experiences.

  • Occasion Planning & Coordination

    Expertise in occasion planning and coordination inside a resort setting showcases a candidate’s organizational expertise, consideration to element, and skill to handle advanced occasions. Candidates can present examples reminiscent of efficiently coordinating a big convention, managing occasion logistics inside finances, or exceeding consumer expectations for occasion execution. Demonstrated expertise in occasion administration highlights a candidate’s potential to contribute to a resort’s income streams and fame for internet hosting profitable occasions.

By strategically showcasing related expertise, candidates can successfully talk their sensible expertise and reveal their readiness to contribute meaningfully inside a resort administration position. Highlighting these experiences inside software supplies strengthens a candidate’s profile, permitting potential employers to evaluate their capabilities primarily based on concrete examples of previous efficiency and achievements in associated hospitality settings. This focused strategy considerably enhances software competitiveness inside the hospitality job market.

4. Key phrases optimization

Key phrase optimization performs a vital position in guaranteeing a resort administration software doc reaches the supposed viewers. Applicant monitoring programs (ATS), generally employed by hospitality organizations, scan submitted paperwork for particular key phrases related to the open place. With out correct optimization, a powerful software may be ignored. As an illustration, if a resort seeks a “Income Supervisor” with expertise in “yield administration,” incorporating these particular phrases will increase the probability of the appliance being flagged by the ATS and forwarded to a human recruiter. Failure to incorporate such phrases, even with related expertise, could result in the appliance being prematurely discarded.

Efficient key phrase optimization includes researching industry-specific phrases, analyzing job descriptions for related key phrases, and strategically incorporating these phrases all through the appliance doc. This course of requires cautious consideration of each laborious expertise (e.g., “property administration programs,” “finances forecasting”) and comfortable expertise (e.g., “management,” “communication,” “problem-solving”). Overusing key phrases, nevertheless, will be detrimental. “Key phrase stuffing,” or excessively repeating key phrases, can set off ATS filters and result in rejection. As an alternative, key phrases must be built-in naturally inside the context of expertise and expertise descriptions. For instance, quite than merely itemizing “visitor relations,” a candidate may write, “Efficiently resolved visitor complaints and applied a visitor satisfaction program, leading to a ten% improve in constructive suggestions.” This strategy not solely incorporates related key phrases but additionally supplies context and demonstrates quantifiable achievements.

In conclusion, key phrase optimization serves as a crucial bridge between certified candidates and resort administration alternatives. Strategic key phrase integration will increase software visibility, guaranteeing that well-suited people are thought of for related positions. This requires thorough analysis, cautious choice, and pure integration of key phrases inside the software doc, avoiding the pitfalls of key phrase stuffing whereas successfully speaking related expertise and expertise to each automated programs and human recruiters. This apply considerably enhances the effectiveness of software supplies within the aggressive hospitality job market.

5. Skilled Formatting

Skilled formatting is essential for a resort administration software doc. It immediately influences a recruiter’s first impression and displays a candidate’s consideration to element, organizational expertise, and general professionalismqualities extremely valued within the hospitality {industry}. A poorly formatted doc could convey an absence of seriousness or consideration to element, doubtlessly resulting in quick rejection, no matter {qualifications}. Conversely, a well-formatted doc enhances readability, permitting recruiters to rapidly assess key info and {qualifications}. This will increase the probability of additional consideration. For instance, clear part headings, constant font utilization, and applicable spacing enhance the doc’s visible enchantment and facilitate environment friendly info processing.

Particular formatting issues inside the hospitality context embrace highlighting related expertise, reminiscent of visitor providers or occasion administration, utilizing a transparent and concise construction. Quantifiable achievements, like improved visitor satisfaction scores or elevated income, must be prominently displayed. Utilizing bullet factors to record expertise and accomplishments additional enhances readability. A clear, trendy design utilizing knowledgeable font promotes a elegant picture. Conversely, extreme use of colours, graphics, or unconventional fonts could seem unprofessional and detract from the content material’s substance. The doc must be tailor-made to the precise position, emphasizing related key phrases and expertise sought by the hiring supervisor. Adhering to plain resume lengths, usually one to 2 pages, additionally demonstrates conciseness and respect for the recruiter’s time.

In abstract, skilled formatting considerably impacts the effectiveness of software supplies within the aggressive hospitality job market. It serves as a visible illustration of a candidate’s professionalism and a focus to element, influencing a recruiter’s preliminary notion and subsequent consideration. A well-formatted doc improves readability, permitting key {qualifications} and experiences to face out. Conversely, a poorly formatted doc can hinder a candidate’s possibilities, no matter their {qualifications}. Due to this fact, meticulous consideration to formatting is crucial for presenting a compelling and aggressive software package deal within the hospitality {industry}.

6. Concise Language

Throughout the fast-paced surroundings of hospitality recruitment, concise language in software supplies is paramount. Recruiters typically evaluate quite a few purposes, necessitating clear and environment friendly communication of {qualifications}. Concise language ensures key info is instantly accessible, maximizing impression and minimizing recruiter effort. Verbosity can obscure key {qualifications} and diminish the general effectiveness of the appliance. The next sides illustrate the significance of concise language in software supplies for resort administration roles.

  • Impactful Language

    Sturdy motion verbs and impactful language create a dynamic and fascinating software narrative. Reasonably than stating “Liable for visitor providers,” a candidate may write “Spearheaded visitor service initiatives, leading to a 15% improve in constructive visitor suggestions.” This concise phrasing demonstrates proactive involvement and quantifiable achievements, making a stronger impression on recruiters. Impactful language conveys confidence and competence, important qualities within the hospitality {industry}.

  • Eliminating Redundancy

    Redundancy dilutes the impression of software supplies. Every phrase ought to contribute meaningfully to the general narrative. For instance, as a substitute of “Managed a crew of 5 staff and oversaw their day by day duties,” a concise different can be “Supervised a five-member crew.” This brevity maintains readability whereas avoiding pointless repetition, respecting the recruiter’s time and highlighting key administration expertise.

  • Quantifiable Achievements over Prolonged Descriptions

    Quantifiable achievements present concrete proof of a candidate’s contributions, making a stronger impression than prolonged descriptions of tasks. As an alternative of writing “Managed the resort’s social media presence,” a candidate may state “Elevated social media engagement by 20% by focused content material creation.” This concise strategy highlights the impression of their work, demonstrating worth and effectiveness in a quantifiable method.

  • Prioritization and Focus

    Concise language necessitates prioritization of essentially the most related expertise and experiences for the focused position. This requires cautious consideration of the job description and tailoring the appliance accordingly. By specializing in key {qualifications}, candidates reveal an understanding of the position’s necessities and current themselves as appropriate candidates. This focused strategy maximizes the impression of the appliance by highlighting essentially the most related info for the precise place.

Within the aggressive hospitality panorama, concise language serves as a crucial device for conveying {qualifications} successfully. It permits recruiters to rapidly assess a candidate’s suitability for a job, growing the probability of additional consideration. By using impactful language, eliminating redundancy, prioritizing quantifiable achievements, and specializing in related expertise, candidates can create compelling narratives that distinguish them from the competitors and maximize their probabilities of securing desired resort administration positions.

7. Accuracy and Honesty

Accuracy and honesty are paramount in software supplies for resort administration roles. Misrepresenting {qualifications} or expertise can have important penalties, damaging credibility and jeopardizing employment prospects. The hospitality {industry} depends closely on belief and integrity, making honesty a non-negotiable attribute for potential staff. Inaccurate info, even seemingly minor discrepancies, can erode belief and lift considerations a couple of candidate’s general moral requirements. For instance, falsely claiming proficiency in a particular property administration system may result in difficulties on the job and finally injury the resort’s operational effectivity. Equally, exaggerating earlier tasks or accomplishments can create unrealistic expectations and result in disappointment for each the employer and the worker. A candidate who claims to have managed a crew of ten after they really supervised solely two creates a misalignment of expectations that may negatively impression their efficiency and integration into the crew.

Moreover, background checks and reference verification are commonplace apply within the hospitality {industry}. Discrepancies between claimed {qualifications} and verified info can result in quick disqualification from consideration and doubtlessly injury a candidate’s fame inside the {industry}. Even when inaccuracies are found after employment commences, the results will be extreme, together with termination and problem securing future positions. A case of a candidate claiming a non-existent certification in meals security, for instance, couldn’t solely result in their dismissal but additionally increase considerations in regards to the resort’s hiring practices and dedication to security requirements. Due to this fact, sustaining accuracy and honesty all through the appliance course of isn’t solely ethically sound but additionally important for long-term profession success in resort administration. Constructing a fame primarily based on integrity and transparency fosters belief with potential employers and establishes a stable basis for skilled progress inside the {industry}.

In conclusion, accuracy and honesty are indispensable elements of a profitable software for resort administration roles. Misrepresenting {qualifications} undermines belief, dangers reputational injury, and might have extreme penalties for profession prospects. The hospitality {industry} locations a excessive worth on integrity, and candidates who reveal honesty and transparency all through the appliance course of considerably improve their probabilities of securing desired positions and constructing profitable long-term careers in resort administration. Sustaining moral requirements in software supplies isn’t merely a greatest apply however a elementary requirement for establishing credibility and fostering belief inside the aggressive hospitality panorama.

8. Tailor-made to the Place

A generic software doc not often succeeds within the aggressive hospitality market. Tailoring the doc to every particular resort administration place is essential for conveying related {qualifications} and real curiosity. This customization demonstrates a candidate’s understanding of the position’s necessities and their potential to articulate how their expertise and expertise align with the place’s particular wants. A tailor-made strategy considerably will increase the probability of capturing a recruiter’s consideration and progressing by the choice course of.

  • Highlighting Related Abilities

    A tailor-made doc emphasizes the talents particularly sought by the hiring supervisor. For a entrance desk supervisor position, highlighting expertise with property administration programs and visitor battle decision is extra impactful than detailing intensive meals and beverage service expertise. This focused strategy demonstrates a transparent understanding of the place’s priorities and permits recruiters to rapidly assess the candidate’s suitability.

  • Showcasing Relevant Expertise

    Tailoring expertise descriptions to reflect the job description’s necessities showcases a candidate’s direct relevance to the position. A candidate making use of for a meals and beverage director place ought to emphasize their expertise in menu growth, value management, and workers administration inside eating operations, quite than specializing in housekeeping or entrance desk expertise. This targeted presentation of relevant expertise permits recruiters to readily join the candidate’s background to the place’s particular calls for.

  • Incorporating Key phrases Strategically

    Applicant monitoring programs (ATS) typically display screen purposes primarily based on key phrases. Tailoring a doc includes incorporating key phrases immediately from the job description to make sure the appliance aligns with the ATS algorithms and reaches human recruiters. For instance, if a job description mentions “income administration” and “visitor satisfaction,” incorporating these particular phrases into the doc will increase its visibility inside the ATS and indicators to recruiters the candidate’s understanding of key efficiency indicators inside the position.

  • Addressing Particular Necessities

    Job descriptions typically define particular necessities, reminiscent of certifications, language proficiency, or software program expertise. Tailoring the doc to handle these necessities immediately demonstrates consideration to element and a real curiosity within the particular place. As an illustration, if a job requires fluency in Spanish, highlighting this ability prominently inside the doc strengthens the appliance and distinguishes the candidate from those that lack this particular qualification.

In conclusion, tailoring a doc for every particular resort administration place considerably enhances its effectiveness. By specializing in related expertise, showcasing relevant expertise, incorporating strategic key phrases, and addressing particular necessities, candidates reveal a real curiosity and preparedness for the position. This focused strategy optimizes software supplies for each ATS and human evaluate, finally growing the probability of securing interviews and attaining profession targets inside the aggressive hospitality {industry}. A tailor-made doc stands as a testomony to a candidate’s professionalism, preparation, and understanding of the precise calls for inside the focused resort administration position.

Steadily Requested Questions

This part addresses widespread inquiries concerning software supplies for resort administration positions, offering readability on key elements of doc preparation and submission.

Query 1: How lengthy ought to a doc be for a resort administration position?

Ideally, a doc must be concise and targeted, usually one to 2 pages in size. Prioritize related expertise and quantifiable achievements. Longer paperwork could overwhelm recruiters, whereas excessively quick paperwork could not adequately showcase {qualifications}.

Query 2: What expertise must be emphasised in a doc for resort administration?

Emphasize expertise related to the goal position, reminiscent of visitor relations, workers administration, income administration, budgeting, and problem-solving. Spotlight particular software program proficiencies and certifications related to the hospitality {industry}, reminiscent of property administration programs or meals security certifications.

Query 3: How can one tailor their doc to a particular resort or place?

Fastidiously evaluate the job description, noting particular necessities and key phrases. Incorporate these key phrases naturally inside the doc, highlighting experiences and expertise that immediately align with the place’s tasks. Analysis the resort’s values and tradition to reveal a real curiosity and alignment with their mission.

Query 4: What’s the significance of quantifiable achievements in a doc?

Quantifiable achievements present concrete proof of a candidate’s contributions and impression. As an alternative of merely itemizing tasks, quantify accomplishments with metrics and information. For instance, “Elevated visitor satisfaction scores by 10%” is extra impactful than “Managed visitor relations.” This data-driven strategy demonstrates worth and effectiveness.

Query 5: Ought to references be included immediately in a doc?

Usually, references are supplied upon request. Together with “References out there upon request” on the finish of the doc is adequate. This permits candidates to regulate when and to whom references are disclosed, guaranteeing confidentiality and applicable timing inside the choice course of. Put together a separate record of references with contact info and their relationship to the candidate, prepared to offer when requested.

Query 6: How ought to one handle profession gaps or adjustments in a doc?

Handle profession gaps or adjustments truthfully and concisely. Body these transitions positively, specializing in expertise gained or skilled growth undertaken throughout these intervals. For instance, clarify a profession hole on account of additional schooling or private progress as a interval of targeted ability enhancement, demonstrating proactive profession administration and a dedication to steady enchancment.

Cautious consideration to those ceaselessly requested questions can considerably improve the effectiveness of software supplies, growing the probability of securing interviews and finally attaining profession aspirations inside the aggressive resort administration discipline.

The subsequent part will present sensible suggestions for optimizing on-line profiles and networking methods inside the hospitality {industry}.

Ideas for Efficient Software Paperwork in Lodge Administration

Strategic doc growth considerably impacts success in securing resort administration roles. The next suggestions present sensible steerage for creating compelling and aggressive software supplies.

Tip 1: Tailor to the Goal Position: Generic paperwork not often succeed. Fastidiously analyze every job description, highlighting related expertise and expertise that immediately align with the precise necessities. This demonstrates a real curiosity and understanding of the goal position.

Tip 2: Quantify Achievements: Concrete metrics present compelling proof of contributions. As an alternative of merely itemizing tasks, quantify achievements with information and particular examples. For instance, “Elevated visitor satisfaction scores by 10%” is extra impactful than “Managed visitor relations.”

Tip 3: Optimize for Applicant Monitoring Techniques (ATS): Incorporate related key phrases from the job description all through the doc to make sure ATS compatibility. Nonetheless, keep away from key phrase stuffing, which will be detrimental. Concentrate on pure integration of key phrases inside context.

Tip 4: Keep Skilled Formatting: A well-formatted doc enhances readability and displays professionalism. Use clear headings, constant fonts, and applicable spacing. Keep away from extreme use of colours, graphics, or unconventional fonts.

Tip 5: Prioritize Concise Language: Use robust motion verbs and keep away from redundancy. Every phrase ought to contribute meaningfully to the general narrative. Brevity and readability maximize impression and respect the recruiter’s time.

Tip 6: Spotlight Related Expertise: Concentrate on experiences immediately associated to resort operations, visitor providers, and administration tasks. Present particular examples of accomplishments inside every position, demonstrating sensible expertise and contributions.

Tip 7: Guarantee Accuracy and Honesty: Misrepresenting {qualifications} or expertise can have extreme penalties. Keep integrity all through the appliance course of, guaranteeing all info is correct and verifiable.

Tip 8: Proofread Meticulously: Errors in grammar and spelling detract from professionalism. Completely proofread the doc earlier than submission, or contemplate using skilled proofreading providers to make sure a elegant and error-free closing product.

By implementing the following tips, candidates can considerably improve the effectiveness of their software supplies, growing their competitiveness inside the hospitality job market and maximizing their potential for securing desired resort administration roles.

The next part concludes this exploration of efficient software methods inside the hospitality {industry}.

Conclusion

Efficient software supplies are important for securing desired positions inside the aggressive resort administration panorama. This exploration has emphasised the importance of tailoring paperwork to particular roles, quantifying achievements, optimizing for applicant monitoring programs, and sustaining skilled formatting. Moreover, the significance of concise language, correct info, and related expertise has been highlighted. Strategic key phrase integration and sincere illustration of {qualifications} are essential for establishing credibility and conveying real curiosity to potential employers. Every part contributes to a complete and compelling software package deal, maximizing the probability of securing interviews and attaining profession aspirations inside the hospitality {industry}.

The dynamic nature of the hospitality sector necessitates steady adaptation and refinement {of professional} expertise. A well-crafted software doc serves as a crucial device for navigating the job market and showcasing one’s {qualifications} successfully. By embracing greatest practices in doc preparation and remaining adaptable to evolving {industry} calls for, aspiring resort administration professionals can place themselves for fulfillment on this vibrant and demanding discipline. Steady skilled growth, coupled with a dedication to moral and clear software practices, will stay important for long-term profession progress inside the hospitality {industry}.